
UK Based Customer Support Director
6 days ago
Cutitng Edge BPO is currently seeking a seasoned customer support professional to lead our UK client operations. The ideal candidate will have a strong background in call center management and excellent communication skills.
Key responsibilities of this role include:
- Handling inbound customer service calls, processing inbound sales calls, and taking or placing outbound collections calls
- Answering technical support inquiries via incoming calls, chat, or written communication
- Providing exceptional customer service and resolving issues in a timely manner
Essential qualifications for this position include:
- Previous call center or customer service experience is necessary
- Excellent communication and interpersonal skills are essential
- Ability to work effectively in a fast-paced environment and multitask
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