
UK Client Customer Service Lead
6 days ago
We are seeking a seasoned customer support professional to lead our UK client operations. The ideal candidate will have a strong background in call center management and excellent communication skills.
The successful applicant will be responsible for handling inbound customer service calls, processing inbound sales calls, and taking or placing outbound collections calls. They will also answer technical support inquiries via incoming calls, chat, or written communication.
Key responsibilities include:
- Providing exceptional customer service and resolving issues in a timely manner
- Developing and maintaining rapport with customers to ensure high levels of satisfaction
- Managing a team of customer support representatives to achieve operational excellence
Requirements for this role include:
- Previous call center or customer service experience is necessary
- Excellent communication and interpersonal skills are essential
- Ability to work effectively in a fast-paced environment and multitask
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