Professional Grievance Handler

5 days ago


Islamabad, Islamabad, Pakistan Translation Empire PK Full time

**Job Overview:**

Translation Empire PK is seeking a professional Grievance Handler to join our team. As a key member of our team, you will be responsible for handling customer complaints in a professional and efficient manner.

In this role, you will have the opportunity to work with various stakeholders, including internal staff and external customers, to resolve issues related to customer complaints. Your excellent communication skills and ability to work under pressure will enable you to handle multiple tasks simultaneously while maintaining high-quality results.

Key Responsibilities:

  • Handle customer complaints in a professional and efficient manner
  • Investigate each complaint comprehensively and objectively
  • Escalate complaints to the relevant teams when necessary

Requirements:

  • Minimum 1 year's experience in a customer service and/or quality/complaints function
  • Excellent communication skills and ability to work under pressure
  • Highly organized with rigorous problem-solving techniques


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