Help Desk Specialist']}

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Our ideal candidate will have prior experience in call center operations or customer service, with excellent communication skills and the ability to effectively communicate with customers in both Urdu and English.

You will work closely with our dispatch and sales teams to ensure a smooth customer service experience. Your strong organizational skills, attention to detail, and time management abilities will enable you to prioritize tasks and handle multiple customer interactions efficiently.

In this role, you will be required to resolve customer issues in a timely and professional manner, demonstrating patience and empathy in all interactions. Your basic computer skills, including familiarity with order management software and Microsoft Excel, will also be essential.

As a Customer Service Representative, you will play a vital role in maintaining positive relationships with our customers and ensuring their satisfaction. If you possess excellent problem-solving skills, a customer-first approach, and a positive attitude, we encourage you to apply for this exciting opportunity.

• Prior experience in call center operations or customer service is preferred.
• Proficient in Urdu and English communication.
• Strong organizational skills and attention to detail.
• Familiarity with e-commerce order processing is a plus.
• Basic knowledge of using spreadsheets and order management systems.

• A friendly and professional work environment.
• Opportunities for career growth within the company.
• Full training provided to help you excel in the role.

1. Handle incoming calls from customers and assist with inquiries about products, orders, and deliveries.
2. Confirm customer orders over the phone and enter order details into our website portal.
3. Update order status and ensure all confirmed orders are entered accurately into the system.
4. Coordinate with the dispatch team to track deliveries and ensure timely shipment.
5. Enter the daily quantity of delivered parcels into the company's tracking sheet.
6. Address customer concerns and provide professional support in case of any issues with deliveries.
7. Maintain records of customer interactions, orders, and deliveries.
8. Collaborate with other teams to ensure a smooth customer service experience.

• Excellent Communication Skills: Ability to clearly and effectively communicate with customers in both Urdu and English.
• Customer Service Expertise: Previous experience in handling customer inquiries, complaints, and providing solutions.
• Attention to Detail: Strong focus on accuracy when entering order details and managing delivery records.
• Time Management: Ability to prioritize tasks and handle multiple customer interactions efficiently.
• Problem-Solving Skills: Capable of resolving customer issues in a timely and professional manner.
• Basic Computer Skills: Familiarity with using order management software, Microsoft Excel, and other office tools.
• Team Collaboration: Ability to work effectively with other departments such as the dispatch and sales teams.
• Patience and Empathy: A customer-first approach, with a positive attitude even when handling difficult or challenging calls.