Senior Technical Specialist for Complex Issue Resolution

6 days ago

Sukkur, Sindh, Pakistan beBeeExpert Full time $80,000 - $110,000
Technical Lead Engineer - Complex Issue Resolution

Motive empowers individuals to enhance operational efficiency with innovative tools. For the first time, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related spend in a single system.

Combining industry-leading AI with real-time data, our platform provides complete visibility and control while significantly reducing manual workloads by automating tasks.

The Technical Lead Engineer is a senior subject matter expert responsible for providing complex technical support for various products and services. As an L4 support engineer, this role is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.

Key responsibilities include managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, providing leadership to the technical support team, mentoring, training, and coaching other technical support engineers, and collaborating with engineering teams across the company to identify and address technical issues.

This role drives continuous improvement in the technical support process by identifying and analyzing trends in customer issues, creating new support processes and procedures, and working closely with the Technical Lead to ensure alignment with the company's overall strategy and goals.

Responsibilities:
  • Provide deep technical support for complex product and service issues.
  • Lead and mentor the technical support team to improve skills and expertise.
  • Collaborate with cross-functional teams to resolve complex issues and improve customer support processes.
  • Drive continuous improvement in the technical support process by identifying and analyzing trends in customer issues and creating new support processes and procedures.

To be successful in this role, candidates should have a minimum of 3 years of experience in Technical Support or Customer Support, a good understanding of SQL and API, basic knowledge of a coding language, excellent communication and problem-solving skills, technical knowledge, analytical skills, attention to detail, and the ability to work well in a team-oriented environment.

Requirements:
  • A strong background in technical support or customer support.
  • Proficiency in SQL and API.
  • Basic programming skills.
  • Excellent communication and problem-solving abilities.
  • Strong technical knowledge and analytical skills.
  • Attention to detail.
  • Able to work effectively in a team environment.

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