Customer Service Operations Lead

Operational Excellence LeadWe are committed to delivering authentic Chinese dining experiences that exceed our customers' expectations. As an Operational Excellence Lead, you will oversee the smooth functioning of our restaurant's daily operations and ensure exceptional customer satisfaction.Key Responsibilities- Strategically manage floor operations and...

Call Center Leadership OpportunityDirect and coordinate the call center team to achieve operational objectives, oversee recovery initiatives, handle escalated customer inquiries, develop strategies to enhance customer interactions and sales conversions.Train, motivate and monitor call center representatives.Maintain and analyze call center performance...

Job Title: Customer Service DirectorWe are seeking an experienced professional to lead our customer service operations. The ideal candidate will have a strong background in customer support and team leadership.This role is ideal for someone who thrives in fast-paced environments and has a passion for delivering exceptional customer experiences.Lead a...

Job Title: Team LeadAbout the Role:In this dynamic role, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This position involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.Key Responsibilities:Team...

Our company is seeking skilled customer service representatives to work in a dynamic and supportive team environment.Job OverviewWe are a leading provider of consumer services, delivering exceptional experiences through our remote call center operations.ResponsibilitiesHandle inbound and outbound calls with professionalism and empathy, ensuring customer...

As a Team Lead for Customer Services, you will be responsible for overseeing the Call Center and Delivery Riders team.Your key objective will be to ensure compliance with Key Performance Indicators (KPIs) of the Home Delivery department.You will be accountable for meeting sales targets as per agreed plans.Key responsibilities include handling inbound home...

We are seeking a motivated and professional Customer Success Specialist to join our remote team as a Solar Appointment Setter. In this role, you will be the first point of contact for potential clients interested in switching to solar energy. Your main responsibility will be to qualify leads and schedule appointments for our solar consultants.This is a...

Job ResponsibilitiesSelling products and services using solid arguments to prospective customers.Performing cost-benefit analyses of existing and potential customers.Maintaining positive business relationships to ensure future sales.Presenting, promoting, and selling products/services using solid arguments to existing and prospective customers.Performing...

Job Title: Customer Experience Lead">We are seeking a seasoned Customer Experience Lead to oversee our call centre operations. The ideal candidate will be responsible for managing call volumes, supervising customer service representatives, and maintaining high levels of customer satisfaction.">Main Responsibilities:Forecast call volumes and adjust staffing...

Job Summary:We are seeking a highly skilled customer service professional to handle and respond to customer calls in a professional and effective manner.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. They will also be responsible for providing online support to customers...