Customer Experience and Quality Manager

5 days ago


Islamabad, Islamabad, Pakistan Mozack Full time
Critical Quality and Customer Experience Professional

At Mozack, we are looking for a talented professional who can take charge of maintaining the highest standards of quality and customer satisfaction. This role involves close collaboration with various departments to analyze data, review communications, and track performance metrics.

The successful candidate will have the ability to think critically and make informed decisions that drive business growth and improvement.

  • Leading the way in quality and customer satisfaction initiatives
  • Driving business outcomes through data-driven insights and recommendations
Responsibilities:
  • Developing and implementing effective solutions to business challenges
  • Collaborating with cross-functional teams to enhance overall quality and customer experience
  • Providing thought leadership on quality-related matters
  • Identifying areas for process improvements and implementing changes
  • Providing regular updates and progress reports to management


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    Achieve App SpecialistJob Description:This role is designed for individuals who can provide exceptional guidance to customers during their onboarding experience. As an Achieve App Specialist, you will play a critical part in ensuring a seamless transition into the Achieve (White Label) Branded App.Main Tasks:Customer Guidance: Ensure customers receive proper...


  • Islamabad, Islamabad, Pakistan Vertaz Technologies Full time

    Customer Experience Manager Job DescriptionVertaz Technologies is seeking a Customer Experience Manager to lead our customer support team. This role involves managing a team of customer service representatives and implementing strategies to enhance customer satisfaction.Key Responsibilities:Recruit, train, and manage a team of customer service...


  • Islamabad, Islamabad, Pakistan Quality Solutions Full time

    New Business Growth PositionWe are seeking a highly skilled Sales Executive to drive growth and success in our organization.The successful candidate will possess excellent written and verbal communication skills, as well as a good understanding and knowledge of Digital Marketing/Sales.Main duties will involve meeting sales targets, developing new business...


  • Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    About UsZones IT Solutions is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We operate in more than 120 countries, leveraging a robust portfolio and utilizing the highest certification levels from key partners.As a Customer Success Manager, you will play a critical role in delivering exceptional customer experiences...


  • Islamabad, Islamabad, Pakistan Veon Group Full time

    Key ResponsibilitiesWelcome and guide walk-in customers from the floor, ensuring a seamless and positive experience.Develop a solid understanding of our CRM system and associated portals to effectively manage customer queries.Promote exceptional customer service by handling inquiries in a timely and professional manner.Maintain high-quality standards for...


  • Islamabad, Islamabad, Pakistan ibex Full time

    About the JobThis position requires an individual who can deliver exceptional customer experiences as measured by performance objectives and uphold the core values of our organization. You will respond promptly to customers via phone call, perform successful troubleshooting on customers' products, and provide accurate and efficient resolutions.You will also...

  • Account Manager

    5 days ago


    Islamabad, Islamabad, Pakistan Quality Solutions Full time

    At Quality Solutions, we are seeking a talented Sales Executive to join our team.The ideal candidate will excel at creating and closing new business opportunities by adopting a consultative approach to sales. This individual will utilize their expertise to identify and qualify leads, resulting in sales opportunities with both new and existing customers.We...


  • Islamabad, Islamabad, Pakistan Freelancerprox Full time

    Job Description:We are seeking a dynamic and experienced Senior Customer Support Manager to lead our customer support operations and drive sales growth.The ideal candidate will possess strong leadership and communication skills to manage a team and ensure excellent customer satisfaction.Key Responsibilities:Operations Management:Oversee inbound and outbound...


  • Islamabad, Islamabad, Pakistan HR Manager Full time

    Job ResponsibilitiesThe successful candidate will be responsible for:Cyber Security: Overseeing cyber security across various products, services, infrastructure, networks, and applications to safeguard the company, customers, and partners.Incident Response: Responding to complex security incidents and developing strategies to mitigate risks.Risk Management:...


  • Islamabad, Islamabad, Pakistan Quality Rapid Services Full time

    Business Development RoleWe are seeking a talented Business Development Manager to join our team at Quality Rapid Services. As a key member of our business development team, you will be responsible for identifying and pursuing new business opportunities that align with our company goals.You will generate new sales leads by approaching walk-ins, making cold...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Customer Experience Expert JobiGate Technologies Pakistan is seeking a Customer Experience Expert to deliver exceptional customer support and manage its ecommerce platforms. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.Key ResponsibilitiesDevelop and...


  • Islamabad, Islamabad, Pakistan Riphah University Full time

    Riphah University is seeking a highly skilled Head of Customer Experience to lead our customer experience strategy and drive business growth.The successful candidate will have a solid foundation in customer experience principles, a proven track record of success, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...


  • Islamabad, Islamabad, Pakistan House of Kasib Full time

    Job SummaryHouse of Kasib seeks a Customer Experience Director to lead the company's customer experience initiatives. This key role involves developing and implementing strategies to deliver exceptional customer experiences across all touchpoints.Key Responsibilities:Developing and executing customer experience strategies to drive loyalty and...


  • Islamabad, Islamabad, Pakistan R Plus Concept Design Full time

    Role DescriptionWe are seeking an experienced Online Customer Service Team Leader to lead our customer service team at R Plus Concept Design. This role involves overseeing daily operations and ensuring high-quality customer support across online channels.Primary Duties:Manage a team of customer service representatives to achieve operational...


  • Islamabad, Islamabad, Pakistan Quality Solutions Full time

    Sales Executive OpportunityWe are searching for a highly motivated Sales Executive to drive growth and success in our organization.The successful candidate will possess excellent written and verbal communication skills, as well as a good understanding and knowledge of Digital Marketing/Sales.Main duties will involve meeting sales targets, developing new...


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    About the Job:As a Team Leader - Customer Success, you will be responsible for leading a team of customer service representatives, ensuring they meet performance targets and provide exceptional customer service. This role involves mentoring, coaching, and supporting agents to achieve individual and team KPIs (Key Performance Indicators).We are seeking a...


  • Islamabad, Islamabad, Pakistan Quality Solutions Full time

    Sales Role at Quality SolutionsQuality Solutions is looking for a talented Sales Executive to join our team.The ideal candidate will have a proven track record of sales success, excellent communication skills, and a deep understanding of Digital Marketing/Sales.Main responsibilities include identifying new business opportunities, managing relationships with...


  • Islamabad, Islamabad, Pakistan BPO Job in Malaysia Full time

    Digital Solutions ProviderWe empower businesses by delivering exceptional customer experiences through innovative digital solutions.Job DescriptionThe Customer Success Specialist role involves daily activities focused on responding to customer inquiries, managing concerns, and providing accurate information via inbound phone calls, chat, or email based on...


  • Islamabad, Islamabad, Pakistan Quality Solutions Full time

    Sales ExecutiveAt Quality Solutions, we are seeking a skilled Sales Executive to excel in creating and closing new opportunities.The ideal candidate will utilize a consultative approach to selling, leveraging their expertise to identify and qualify leads, resulting in sales opportunities with both new and existing customers.Main responsibilities include...


  • Islamabad, Islamabad, Pakistan Havana Tech Full time

    OverviewHavana Tech is looking for highly skilled individuals to drive sales growth through inbound calls, building strong relationships with our customers, and delivering exceptional experiences.Key Performance Indicators:Meet or exceed monthly sales targets by efficiently managing call time and converting prospects into clients.Develop a deep understanding...