
Customer Experience Professional
4 hours ago
We are seeking a dedicated and customer-focused individual to join our Customer Solutions team as a Customer Solutions Specialist. As the first point of contact for our customers, you will be driven by a genuine passion for helping others and ensuring their success.
Your key responsibilities will include answering inbound calls and emails from customers, providing software support by troubleshooting technical issues or general account queries, investigating the root cause of issues using system knowledge, and gathering information on issues from customers to report or escalate to appropriate Subject Matter Experts.
You will also have the opportunity to promote and maintain a high-quality, professional service-oriented company image among our customer bases and assist Customer Success Trainees as a training buddy to monitor their email and phone skills before graduation.
To succeed in this role, you will require highly organized and detail-oriented skills, a solution-oriented approach to problem-solving, familiarity with the operations and needs of a business owner in small-to-medium-sized businesses, strong interpersonal skills and proficiency in English communication, and the ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.
Key Qualifications:- 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, and Australia)
- Highly organized and detail-oriented
- A solution-oriented approach to problem-solving
- Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
- Strong interpersonal skills and proficiency in English communication
- Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
- Competitive salary package based on experience
- Comprehensive Group Health and Life Insurance
- Gratuity
- EOBI
- Transport facility or fuel allowance
- Paid time off (Annual, Sick, Casual, Bereavement, Parental)
- Quarterly Bonuses
- Staff recognition programs
- Staff training programs
- Career progression
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