Call Center Operations Director

3 days ago


Saddar Town, Pakistan beBee Careers Full time

As a Call Center Manager, you will oversee the daily operations and management of a call center.

Main Responsibilities
  • Effectively utilize resources to ensure smooth call center operation.
  • Establish and achieve performance targets for speed, efficiency, sales, and quality.
  • Develop and implement strategic plans for change management.
  • Manage and supervise daily call center activities.
  • Liaise with call center supervisors, operatives, and third parties.
  • Analyze reports and make data-driven decisions.
  • Implement quality control measures through random call monitoring.
  • Identify and develop staff training needs.
  • Maintain accurate records of statistics, user rates, and performance levels.
Job Requirements

A Bachelor's degree in Business Administration or a related field is required.

Preferred Qualifications
  • Master's degree in Business Administration or a related field.
  • Prior experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Proficiency in Microsoft Office Suite.

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