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Software Support Professional

2 weeks ago

Rawalpindi Cantonment, Pakistan Excelorithm Full time
Position Description

We are seeking a talented Technical Customer Support Representative to join our team at Excelorithm. As a key member of our support team, you will be responsible for providing exceptional technical support to software users, working closely with the development team to ensure timely resolution of technical issues.

About Excelorithm:

Excelorithm is a premier software development company based in Pakistan. We specialize in delivering robust SaaS-based solutions and dynamic web applications, empowering businesses to thrive through innovative software solutions and clear communication.

About the Role:

In this role, you will be responsible for implementing and configuring custom system setups based on client-specific needs and requirements, conducting thorough testing of feature changes and updates in a production environment, and maintaining comprehensive documentation of support interactions, system configurations, and testing procedures.

Key Responsibilities:

  • Provide technical support to software users via video calls, addressing inquiries and resolving technical issues.
  • Implement and configure custom system setups based on client-specific needs and requirements.
  • Collaborate closely with the development team to provide technical insights and assist in troubleshooting complex issues.
  • Proactively identify and escalate critical technical issues to ensure timely resolution and minimize user impact.