Customer Advocate

1 week ago

Lahore, Punjab, Pakistan beBeeCustomer Full time 30,000 - 70,000

Customer Service Representative

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients.

About the Role:

  • You will be the primary point of contact for customers, handling their queries and concerns in a professional and timely manner.
  • You will work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
  • You will analyze customer feedback and use it to identify areas for improvement and implement changes to enhance the customer experience.

Responsibilities:

  1. Source and Analyze Data: Source and analyze candidate data from various job portals to match client requirements.
  2. Identify Job Vacancies: Identify job vacancies across the UK, approach managers for sales, and become their preferred supplier.
  3. Reach Out to Candidates: Reach out to potential candidates through multiple communication channels to convey job details.
  4. Utilize Networking Skills: Utilize networking, business development, and marketing techniques to confirm vacancies and sales.
  5. Coordinate Interview Schedules: Coordinate interview schedules, and create detailed information sheets using Excel, Google Sheets, and Word.

Requirements:

  • Communication Skills: Excellent communication skills in English, both spoken and written.
  • Meet Targets: Able to meet the targets.
  • MS Office Proficiency: Proficiency in MS Word and Excel for accurate record-keeping.
  • Previous Experience: Previous experience of at least 6 months in a call center or customer service role is required.

Benefits:

  • Competitive Salary: Earn a basic salary ranging from 30,000 to 70,000 PKR.
  • Attractive Commission Structure: Up to 100,000 PKR for achieving performance targets.
  • Empowering Environment: Join a team that values diversity and supports personal and professional growth.

Working Hours:

Timing: 02:00 PM to 11:00 PM (Mon - Fri)

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