Customer Experience Specialist
1 day ago
Our salary range is competitive, and we offer a comprehensive benefits package, including medical benefits, life insurance, and a provident fund. We also provide opportunities for professional development and growth within the company.
Responsibilities- Monitor calls and emails sent by customer support agents to clients.
- Evaluate customer support interactions based on established performance metrics and quality standards.
- Provide timely and constructive feedback to customer support agents.
- Collaborate with the training team to identify training needs based on evaluation results.
- Maintain detailed records of evaluation scores and performance trends.
- Proven experience in quality assurance and customer support.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Meticulous and thorough when reviewing call recordings and emails.
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