Customer Experience Specialist

1 day ago


Lahore, Punjab, Pakistan Transpotech Services Full time
Salary and Benefits

Our salary range is competitive, and we offer a comprehensive benefits package, including medical benefits, life insurance, and a provident fund. We also provide opportunities for professional development and growth within the company.

Responsibilities
  1. Monitor calls and emails sent by customer support agents to clients.
  2. Evaluate customer support interactions based on established performance metrics and quality standards.
  3. Provide timely and constructive feedback to customer support agents.
  4. Collaborate with the training team to identify training needs based on evaluation results.
  5. Maintain detailed records of evaluation scores and performance trends.
Requirements
  1. Proven experience in quality assurance and customer support.
  2. Strong analytical and problem-solving abilities.
  3. Excellent written and verbal communication skills.
  4. Meticulous and thorough when reviewing call recordings and emails.


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