Telephone Support Specialist

3 days ago


Karachi, Sindh, Pakistan Mashreq Full time
Telphone Support Role

We are seeking an experienced Telephone Support Specialist to join our team at Mashreq Global Network Pakistan.

  • Respond to customer inquiries and resolve issues via telephone and other communication channels.
  • Provide expert advice on retail banking products and services.
  • Build and maintain strong relationships with customers.
  • Work closely with cross-functional teams to resolve complex customer issues.
  • Meet and exceed sales targets, driving business growth.
  • Conduct regular feedback sessions to ensure continuous improvement.
Job Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 1 year of experience in telephone support role.
  • Proven track record of delivering excellent customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Fluency in English and Urdu/Hindi languages.


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