Customer Support Specialist
2 weeks ago
We are seeking a highly skilled Service Coordinator - After Sales to join our team. The ideal candidate will have strong communication skills, be able to work independently and as part of a team, and have a basic understanding of technical concepts.
Key Responsibilities- Provide customer support during field visits, managing on-site installations, repairs, and maintenance within assigned territories.
- Conduct client demonstrations when required, diagnose technical issues, and determine solutions.
- Prepare service reports, work orders, expense reports, and timesheets, coordinating with technical and management teams.
- Evaluate products for maintenance and upgrades, collaborate to resolve issues, and maintain positive customer relationships through excellent service.
- Respond to customer queries in a timely manner, maintaining accurate service documentation.
- A high school diploma or equivalent is required, along with 1-2 years of experience in a related field.
- The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- A basic knowledge of computer software and systems is also necessary.
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