Telecom Billing Specialist

3 days ago


Karachi, Sindh, Pakistan Go Ventures Full time

About the Role:

We are seeking a talented and customer-focused Inbound Billing Agent to join our team at Go Ventures.

The ideal candidate will have a strong background in billing, customer service, or a related field and be able to communicate effectively with customers and team members.

Key Responsibilities:

  • Assist customers in understanding their bills, usage patterns, and available plans.
  • Communicate effectively with customers, team members, and other departments.
  • Maintain confidentiality and security of customer information.
  • Educate customers about available services, features, and billing policies.
  • Handle multiple tasks, including maintaining records of customer interactions, transactions, and issue resolutions.

Requirements:

  • Prior experience in billing, customer service, or a related field is required.
  • Familiarity with billing systems in the telecom industry is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.


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