
Telecom Billing Specialist
3 days ago
About the Role:
We are seeking a talented and customer-focused Inbound Billing Agent to join our team at Go Ventures.
The ideal candidate will have a strong background in billing, customer service, or a related field and be able to communicate effectively with customers and team members.
Key Responsibilities:
- Assist customers in understanding their bills, usage patterns, and available plans.
- Communicate effectively with customers, team members, and other departments.
- Maintain confidentiality and security of customer information.
- Educate customers about available services, features, and billing policies.
- Handle multiple tasks, including maintaining records of customer interactions, transactions, and issue resolutions.
Requirements:
- Prior experience in billing, customer service, or a related field is required.
- Familiarity with billing systems in the telecom industry is preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
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