Technical Support Specialist

4 days ago


Karachi, Sindh, Pakistan Abnotix Solutions Full time

We are seeking a highly skilled and motivated individual to join our customer support team as a Customer Service Representative.

In this role, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to customer inquiries.

Responsibilities:

  1. Provide support to customers through various channels, including phone, email, and live chat.
  2. Analyze customer issues and escalate complex problems to senior team members as needed.
  3. Develop knowledge of our products and services to ensure accurate information and support is provided to customers.
  4. Collaborate with the customer support team to improve processes and enhance the overall customer experience.
  5. Maintain accurate records of customer interactions and feedback for continuous improvement.
  6. Participate in training sessions and workshops to develop customer service skills and product knowledge.

Qualifications:

  1. Pursuing or recently completed a degree in Business, Communication, or a related field.
  2. Strong communication skills, both verbal and written.
  3. Basic computer skills and familiarity with customer service principles.

Work Schedule:

  • Days: Monday to Saturday
  • Hours: 7 PM to 4 AM

Job Type: Full-Time



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