
Technical Support Specialist
4 days ago
We are seeking a highly skilled and motivated individual to join our customer support team as a Customer Service Representative.
In this role, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to customer inquiries.
Responsibilities:
- Provide support to customers through various channels, including phone, email, and live chat.
- Analyze customer issues and escalate complex problems to senior team members as needed.
- Develop knowledge of our products and services to ensure accurate information and support is provided to customers.
- Collaborate with the customer support team to improve processes and enhance the overall customer experience.
- Maintain accurate records of customer interactions and feedback for continuous improvement.
- Participate in training sessions and workshops to develop customer service skills and product knowledge.
Qualifications:
- Pursuing or recently completed a degree in Business, Communication, or a related field.
- Strong communication skills, both verbal and written.
- Basic computer skills and familiarity with customer service principles.
Work Schedule:
- Days: Monday to Saturday
- Hours: 7 PM to 4 AM
Job Type: Full-Time
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