
Customer Success Representative
4 days ago
Dengage was founded by MarTech SaaS veterans with decades of experience growing multiple SaaS companies. We are seeking a Customer Success Manager to retain and grow existing customers by building value-based relationships.
This customer-facing role assists clients with their digital marketing efforts by owning a portfolio of accounts and taking full responsibility for their success, retention, and growth. The Account Manager will provide efficient client liaison and project management abilities to deliver on client requirements and consult clients regarding our product & services.
Key Responsibilities- Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform's features and capabilities.
- Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
- Customer Health Monitoring: Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
- Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
- Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
- Reneewals & Upselling: Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
- Customer Advocacy: Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
- Metrics and Reporting: Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
- Churn Prevention: Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
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Client Success Representative
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Customer Success Strategist
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Customer Success Manager
2 weeks ago
Karachi, Sindh, Pakistan OUP Full timeSelect how often (in days) to receive an alert: Create AlertSalary: Dependent on skills and experienceDivision: EducationDepartment: Oxford AQAAbout the roleOxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with...
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Customer Success Manager
2 days ago
Karachi, Sindh, Pakistan D·engage Limited. Full timeKarachi, Pakistan | Posted on 03/20/2025D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and...
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Customer Success Representative
1 week ago
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Customer Service Representative
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Customer Service Representative
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Customer Success Manager- Pakistan
3 weeks ago
Karachi, Sindh, Pakistan D·engage Full timeD·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them.The purpose of this customer-facing role is to assist...