After Sales Operations Manager

2 days ago


Lahore, Punjab, Pakistan Buksh Group Full time

As the After Sales Operations Manager, you will be responsible for maintaining and improving the image of Buksh Motors. This includes developing and implementing plans for after sales activities across the region.

Responsibilities:
  1. Establish and achieve goals and objectives for the after sales department
  2. Provide exceptional service and value to customers
  3. Build lasting relationships and rapport with customers
  4. Promote new business opportunities and retain existing customers
  5. Ensure seamless customer experience from initial contact to delivery of vehicles and beyond
  6. Maintain high standards of service, minimizing returns and complaints
  7. Evaluate and enforce compliance with brand warranty and policy procedures
  8. Serve as liaison with brand representatives
  9. Develop and implement policies and procedures aligned with each brand's CI standards
  10. Analyze future requirements and expansion plans for each service center
  11. Contribute to annual business planning and achieving goals for the after sales department
  12. Cultivate open communication with all brand principals
  13. Ensure staff receive regular in-house and international training
  14. Monitor and ensure adherence to all rules and regulations
  15. Coordinate closely with accounts and shipment departments

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