Senior Service Delivery Specialist

20 hours ago


Karachi, Sindh, Pakistan beBeeEnhancement Full time 1,200,000 - 1,500,000

**Job Description**

Identify and Implement Service Delivery Enhancements

As a Lead Service Desk Analyst, you will play a pivotal role in identifying areas of improvement within the incident logging system.

Key responsibilities include maintaining knowledge management best practices, collaborating with the team to enhance customer experience, meeting performance goals, and reviewing policies and procedures for enhancement.

Additional duties include managing user accounts, network administration, monitoring system performance, verifying hardware functionality, providing end-user support, creating backup policies, configuring network devices, implementing security policies, and maintaining accurate documentation and records.

**Requirements**

Technical Skills and Adaptability Required

The ideal candidate will possess strong technical skills, adaptability to changing job conditions, and key competencies such as troubleshooting applications, adhering to safety practices, planning projects, following IT best practices, and maintaining accurate records.

**Work Environment**

Collaborative Work Environment Required

This role requires strong collaboration with the team to achieve business success.



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