Customer Service Team Manager

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Call Center Leadership Opportunity

Job Description

A dynamic leader is required to spearhead the call center's operations, team, and performance. The ideal candidate will have at least 3+ years of experience in a similar role, with expertise in outbound/inbound calling, preferably for international campaigns (US/UK).

The successful candidate will be responsible for recruiting, onboarding, and training call center staff, monitoring and driving KPI achievement across all teams, handling procurement of technology, tools, and calling data, and leading campaign selection, onboarding, and management.

This is a leadership role that requires someone who thrives in a fast-paced, performance-oriented environment. The ability to multitask, meet deadlines, and drive team success is essential.

Key Responsibilities:

  • Recruit, onboard, and train call center staff.
  • Monitor and drive KPI achievement across all teams.
  • Handle procurement of technology, tools, and calling data.
  • Lead campaign selection, onboarding, and management.
  • Strategically acquire new campaigns in line with business goals.
  • Develop performance metrics, monitor reports, and optimize operations.
  • Promote a culture of high performance and accountability.

Requirements:

  • Minimum 3 years of experience managing call center teams.
  • Strong expertise in outbound/inbound calling, preferably for international campaigns (US/UK).
  • Familiarity with dialer systems, CRM platforms, and data acquisition.
  • Exceptional communication, leadership, and organizational skills.
  • Ability to multitask, meet deadlines, and drive team success.

Benefits:

  • Competitive salary: PKR 100,000 – 150,000 (commensurate with experience)
  • Rapid career growth in a scaling organization
  • Energetic and collaborative work environment
  • Performance-based incentives and bonuses


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