Customer Advocacy Manager

1 week ago


Rawalpindi Cantonment, Pakistan Translation Empire Full time
About the Role:

The Complaints Officer will play a crucial role in ensuring that customer complaints are handled professionally and efficiently. The successful candidate will be responsible for handling all aspects of the complaint process, from acknowledgement to resolution.

Main Responsibilities:
  • Initial Response: Acknowledge and respond to all customer complaints in a timely and professional manner.
  • Complaint Investigation: Conduct comprehensive and objective investigations into customer complaints.
  • Liaison and Collaboration: Liaise with the Complaints Manager to update and manage complaints processes and procedures.
  • Document Management: Maintain accurate and up-to-date records of all customer complaints, including investigation notes and paperwork.
  • Outcome Communication: Communicate outcomes to customers and ensure all customer feedback is collated and an intelligent analytical approach is adopted.
Key Skills:
  • Customer Service: Excellent customer service skills, with the ability to handle complex and sensitive issues.
  • Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
  • Communication: Excellent communication skills, with the ability to communicate clearly and effectively with customers and colleagues.


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