
Customer Advocacy Manager
1 week ago
The Complaints Officer will play a crucial role in ensuring that customer complaints are handled professionally and efficiently. The successful candidate will be responsible for handling all aspects of the complaint process, from acknowledgement to resolution.
Main Responsibilities:- Initial Response: Acknowledge and respond to all customer complaints in a timely and professional manner.
- Complaint Investigation: Conduct comprehensive and objective investigations into customer complaints.
- Liaison and Collaboration: Liaise with the Complaints Manager to update and manage complaints processes and procedures.
- Document Management: Maintain accurate and up-to-date records of all customer complaints, including investigation notes and paperwork.
- Outcome Communication: Communicate outcomes to customers and ensure all customer feedback is collated and an intelligent analytical approach is adopted.
- Customer Service: Excellent customer service skills, with the ability to handle complex and sensitive issues.
- Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
- Communication: Excellent communication skills, with the ability to communicate clearly and effectively with customers and colleagues.
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Customer Acquisition Manager
7 days ago
Rawalpindi Cantonment, Pakistan CLOUD DATA LLC Full timeJob Description: As a Customer Acquisition Manager at CLOUD DATA LLC, you will be responsible for identifying and pursuing new business opportunities to drive revenue growth.About the Role:You will be responsible for making outbound calls to generate revenue, identifying new business opportunities, and developing relationships with potential customers.A...
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Customer Experience Manager
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeKey Responsibilities:Conduct in-depth performance analysis of the contact center to identify areas for improvement.Resolve escalations in a timely manner, ensuring high levels of customer satisfaction.Evaluate consumer data to measure agent service skills and policy adherence.Provide recommendations for continuous process improvement to call center...
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Customer Service Manager Role
3 days ago
Rawalpindi Cantonment, Pakistan Nirvana Group of Companies Full timeAbout UsNirvana Group of Companies is a leading provider of information technology services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.We are now seeking a highly motivated Team Lead to join our Call Center/Telemarketing team. The successful candidate will be responsible for developing and implementing...
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Customer Experience Manager
7 days ago
Rawalpindi Cantonment, Pakistan Marco Polo Resorts Full timeSales and Marketing Position:We seek an experienced and results-driven individual to join our sales and marketing team as a Business Development and Tourism Coordinator. The ideal candidate will possess excellent communication skills, be highly organized, and have a proven track record of success in driving business growth and developing strategic...
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Customer Support Representative
1 day ago
Rawalpindi Cantonment, Pakistan Next Wave Full timeHR & Recruitment Manager I Cybersecurity Recruiter | Technical & Non Technical Recruitment | Talent Acquisition Specialist | Head Hunter | Freelance…Company DescriptionNext Wave is reshaping the future of work by offering AI-driven staff that outperforms traditional employees and revolutionizes how businesses operate. Our goal is to help businesses thrive...
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Customer Service Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a talented Customer Support Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling incoming and outgoing calls professionally, identifying customer needs, and providing follow-up support.The ideal candidate will have excellent communication skills,...
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Customer Support Team Lead
2 days ago
Rawalpindi Cantonment, Pakistan C&F Systems Full timeJob Overview: C&F Systems is looking for a highly skilled Customer Support Team Lead to join our team. In this role, you will be responsible for managing customer inquiries professionally, processing payments and bookings, and ensuring high customer satisfaction.You will lead a team of customer support representatives, guiding them through complex customer...
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Customer Experience Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a detail-oriented professional to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance at Translation Empire.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills,...
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Customer Service Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled and organized Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring that all complaints are acknowledged and addressed in a timely and professional manner.Key Responsibilities:Handle all new incoming complaints via phone,...
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Customer Support Specialist
1 week ago
Rawalpindi Cantonment, Pakistan TalentPop App Full timeAbout TalentPop AppTalentPop App is a leading e-commerce platform that offers a seamless online shopping experience to its customers. We are seeking an E-Commerce Customer Support Associate to join our team and provide exceptional customer service.Key Responsibilities:Customer Assistance: Provide timely and effective assistance to customers via chat, email,...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan The Communitech Full timeJob Overview:We are seeking a highly skilled Customer Service Representative to join our team at The Communitech. As a Client Support Officer, your primary responsibility will be to ensure customer satisfaction by interacting with clients, responding to their queries, and providing relevant information.Key Responsibilities:Maintain accurate client records...
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Customer Support Representative
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeUK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Specialist. The candidate must be proficient in English and must have exceptional communication skills.Responsibilities:Manage/handle the outgoing/incoming calls professionally.Identify and assess customer's needs to achieve satisfaction.Give follow-up...
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Customer Service Representative
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWelcome to Translation Empire PK:A trusted name in translation and interpretation, we're committed to delivering top-notch service to our clients. As a Customer Support Specialist, you'll be at the forefront of our efforts.Job Description:Answer calls with professionalismAnalyze customer needs and respond accordinglyStay informed about product and service...
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Customer Service Representative
3 weeks ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timePractice Perfect Communications is a multi-faced organization in the BPO industry of Pakistan. They provide top-notch healthcare, IT, and support solutions to clients across the US.The RoleNoah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Position: Call Center Agent...
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Customer Support Specialist
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAbout the Job:UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Specialist. The candidate must be proficient in English and must have exceptional communication skills.Responsibilities:Manage/handle the outgoing/incoming calls professionallyIdentify and assess customer's needs to achieve...
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Customer Service Representative
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout Translation Empire:We are the UK's leading translation and interpretation company, dedicated to providing exceptional services to our clients. As a Customer Support Representative, you will be at the forefront of delivering outstanding customer experiences.Responsibilities:Manage incoming and outgoing calls with professionalism and courtesyAssess...
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Customer Success Strategist
6 days ago
Rawalpindi Cantonment, Pakistan J Telemarketing Full timeRole OverviewThis is a full-time, on-site role located in Rawalpindi for a Sales Trainer. The Sales Trainer will be responsible for designing and delivering sales training programs, conducting workshops, and providing one-on-one coaching sessions.The role requires close collaboration with the sales management team to ensure alignment with overall sales...
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Customer Support Representative
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout the Job:UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidates must be proficient in English and must have exceptional communication skills.Responsibilities:Manage/handle the outgoing/incoming calls professionallyIdentify and assess customer's needs to achieve satisfactionGive...
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Customer Satisfaction Lead
7 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob SummaryWe are seeking a highly motivated and experienced Complaints Manager to join our team at Translation Empire PK. As a key member of our team, you will be responsible for leading a team of complaint handlers, analyzing data to identify trends and areas for improvement, and developing strategies to minimize complaint handling time.The successful...
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Customer Acquisition Specialist
7 days ago
Rawalpindi Cantonment, Pakistan Ezitech Institute Full timeAbout UsEzitech Institute is a leading provider of advanced software solutions to businesses. Our mission is to deliver excellence and continuous growth through innovation and customer satisfaction.As a Sales Manager, you will be part of a talented team that is dedicated to providing exceptional service to our clients.Key responsibilities include identifying...