Customer Service Lead

4 hours ago


Lahore, Punjab, Pakistan Ideasols Technologies Full time

We are looking for a Customer Service Lead to join our team at Ideasols Technologies.

About the Role

The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and managing orders.

Key Responsibilities
  1. Customer Support: Respond promptly and accurately to customer inquiries, ensuring a positive experience.
  2. Problem Solving: Address and resolve customer concerns or issues, leveraging product knowledge to provide solutions.
  3. Order Management: Track and manage customer orders, ensuring smooth processing.
  4. Feedback Collection: Gather valuable feedback from customers to improve services and products.
Requirements
  1. Excellent English Skills: Proficiency in English is essential for effective communication.
  2. Customer Service Experience: Prior experience in customer support or a related field is preferred.
  3. Empathetic and Patient: Ability to empathize with customers and remain patient in challenging situations.
  4. Communication Skills: Strong verbal and written communication skills are crucial for effective customer interactions.

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