Customer Service Team Lead

4 hours ago


Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time
Customer Service Team Lead

We are seeking a seasoned Customer Service Team Lead to join our team at Futuro Digital Pvt. Ltd.

About the Role:

  1. The ideal candidate will have 5+ years of experience in customer service management, with a proven track record of building and leading high-performing teams.
  2. Strong written and verbal English communication skills are essential, as you will be the primary liaison with our UK client's customer service department.

Key Responsibilities:

  • Plan, prioritize, and delegate work tasks to ensure the proper functioning of the customer services department.
  • Develop and implement operational improvements to enhance the customer experience.
  • Liaise with company management to support growth strategies and drive business results.

What We Offer:

  1. A competitive salary (dependent on experience).
  2. Opportunities for professional growth and development within a dynamic organization.
  3. A collaborative working environment with a talented team.


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