Customer Service Team Lead

3 hours ago


Lahore, Punjab, Pakistan Abacus BPO Full time

About the Position:

We are looking for a highly motivated and experienced Customer Service Team Lead to join our team at Abacus BPO. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to deliver exceptional service to our clients.

The ideal candidate will have a minimum of 1-2 years of experience in a similar role, with a proven track record of managing teams and achieving targets. You will also have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure they meet or exceed performance targets
  • Develop and implement effective strategies to improve team performance and productivity
  • Maintain open and transparent communication with team members, providing feedback and coaching as needed
  • Collaborate with other departments to ensure seamless delivery of services to clients

Requirements:

  • Bachelor's degree or higher in a relevant field
  • Minimum 1-2 years of experience in a contact center or customer service role
  • Proven track record of managing teams and achieving targets
  • Excellent communication and leadership skills

Benefits:

  • A comprehensive health insurance plan
  • A pension plan
  • Ongoing training and development opportunities

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