Senior Service Delivery Manager

1 week ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

We are seeking an experienced professional to take on a pivotal role in our Service Management team.

This strategic senior leadership position requires global accountability for Service Level Management (SLM) and the Configuration Management Database (CMDB) within our complex ecosystem.

The CMDB strategy is centered around the Common Service Data Model (CSDM), which enables operational resilience, rapid root cause analysis, impact assessments, and regulatory reporting.

  • Establish a robust SLM framework aligned with value streams and critical business services, ensuring compliance with operational resilience and regulatory obligations.
  • Define and maintain global SLAs, OLAs, and Underpinning Contracts, with clear accountability across internal teams and third-party providers.
  • Enable performance tracking and continuous improvement by embedding service metrics within business-aligned reporting dashboards.
  • Support resilience objectives by ensuring SLM outputs inform the identification of Important Business Services, impact tolerances, and scenario testing.
Key Responsibilities:
  • Drive the adoption of CSDM across the enterprise, establishing a single pane of glass that accurately reflects how infrastructure and application components support critical business services.
  • Develop a strong culture that supports learning, collaboration, critical thinking, transparency, and inclusiveness among team members.
  • Represent CMDB and SLM strategy in executive forums and regulatory response programs, articulating how technology supports critical business capabilities.
Requirements:
  • Excellent leadership skills to motivate and inspire a global team of experts in SLM and CMDB.
  • Able to work in an unstructured and changing environment, influencing teams to think creatively and look at solutions outside traditional comfort zones.
  • Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.

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