
IT Service Delivery Expert
1 week ago
This role is for an experienced professional who will provide timely and effective technical support to users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution. You will build system domain knowledge across the estate to provide guidance on the usage and operation of the Oracle Fusion Platform.
Key Responsibilities
- Provide technical guidance and communicate fixes in a way that is understandable to users and stakeholders.
- Assist in incident resolution of IT system issues, ensuring this is undertaken in a timely fashion and adhering to service levels.
- Collaborate with key stakeholders to improve service delivery and achieve objectives.
Requirements
You will need to have excellent communication skills and be able to work effectively with various teams and stakeholders. A strong understanding of IT systems and platforms is also required.
In addition, you will need to be able to take ownership of tasks and prioritize customer needs to resolve issues efficiently.
Benefits
We offer a range of benefits including opportunities for growth and development, flexible working arrangements, and a positive and inclusive work environment.
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