Dedicated Support Specialist

1 day ago


Gujranwala, Punjab, Pakistan beBeeCustomerSupport Full time $55,000 - $75,000

We're seeking a dedicated Support Specialist to join our team.

About the Role

As a key member of our North American support team, you will be responsible for delivering exceptional service to our clients. Your role will involve:

  • Providing timely and accurate responses to customer inquiries and technical issues via email, chat, and phone.
  • Troubleshooting and resolving technical problems related to our products.
  • Ensuring all support tickets are resolved in a timely manner, adhering to Service Level Agreements.
  • Serving as the point of contact between clients and internal teams to escalate and resolve complex issues.
  • Maintaining clear and concise documentation of customer interactions and resolutions within our CRM.
Key Responsibilities

You will work closely with our cross-functional teams to identify recurring customer issues and implement process improvements. Additionally, you will gather and report customer feedback to our Product and Engineering teams to drive continuous product improvement.

Requirements

To be successful in this role, you will need:

  • Minimum 3 years of experience in a customer support role.
  • Experience working in SaaS-based environments is strongly preferred.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills in English with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce.com or similar platforms.
  • Ability to work Eastern Standard Time hours to support North American clients.
Benefits

This role offers a unique opportunity to work efficiently in a dynamic environment. You will have the chance to work with a talented team and contribute to the success of our company.

About Us

We value innovation, collaboration, and customer satisfaction. If you are passionate about delivering exceptional service and driving business growth, we encourage you to apply.



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