Customer Support Specialist

1 day ago

Gujranwala, Punjab, Pakistan beBeeCustomer Full time $4,000 - $6,000
Job Overview

We are seeking a dedicated customer service specialist to provide exceptional support to our clients.

This role involves delivering timely and professional responses to customer inquiries through various communication channels, resolving issues, addressing complaints, and providing accurate product information.

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Address customer complaints and work to resolve issues to ensure high levels of customer satisfaction.
  • Provide accurate information to customers regarding product details, pricing, promotions, and any other relevant information.
  • Maintain accurate customer records, inquiries, and feedback within the company's CRM system.
  • Collaborate with other teams and departments to ensure customer needs are met effectively.
  • Investigate and resolve customer complaints, preparing reports and making recommendations to management.
Main Responsibilities:
  • Build strong relationships with customers to increase satisfaction and loyalty.
  • Stay up-to-date with industry trends, competitive landscape, and new products and technologies.
Required Skills and Qualifications:
  • Intermediate or higher level of education.
  • Proficiency in written and spoken English.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Results-driven and motivated by achieving targets and goals.

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