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Service Experience Expert

2 weeks ago

Islamabad, Islamabad, Pakistan Irco Full time

Job Description


The Customer Support Specialist is responsible for providing exceptional customer service and support to Irco's mobile subscribers. This includes advising and assisting customers on all aspects of mobile services, resolving connectivity issues, and updating client contract details.


Main Responsibilities

  • Provide expert advice and guidance to customers on mobile services.
  • Analyze customer needs and develop effective solutions to resolve connectivity issues.
  • Update client contract details accurately and in a timely manner.
  • Manage and maintain a comprehensive database with up-to-date information.
  • Prepare and submit weekly activity reports to management.

Necessary Qualifications



  • Excellent customer service and communication skills.
  • Fluency in English with ability to understand and communicate effectively with international customers.
  • Proven experience in telecom customer service and industry knowledge.
  • Strong IT and computer skills, including inbound and outbound call experience.
  • Good problem-solving and written communication skills.