Support Services Expert

5 days ago


Islamabad, Islamabad, Pakistan Promise Group Full time

We are committed to building a talented and diverse team at Promise Group. As a Support Services Expert, you will play a critical role in ensuring our clients receive exceptional technical support services.

Responsibilities
  • Develop and implement processes to improve customer satisfaction.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Analyze and resolve complex issues related to M365 and Azure services.
  • Manage and monitor technical support tickets in our ticketing system.
Qualifications
  • Bachelor's degree in Business Administration or relevant field.
  • At least 2 years of experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Proficiency in English (B2) and Urdu (C1).
Our Benefits
  • Stable employment in a reputable organization.
  • Opportunities for career growth and professional development.
  • Competitive compensation package.
  • Culture that values employee well-being.


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