
Call Evaluation Specialist
13 hours ago
We are seeking a Call Evaluation Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance.
Key Responsibilities:- Monitor inbound and outbound calls to assess employee performance and service quality.
- Evaluate customer interactions based on accuracy, communication skills, and compliance with industry standards.
- Document call evaluations and maintain accurate records of performance metrics.
- Provide constructive feedback to customer service representatives to enhance communication and service delivery.
- Collaborate with team leaders to develop coaching sessions and training programs.
- Identify trends and patterns in customer interactions to recommend process improvements.
- Ensure compliance with industry regulations.
- Work with cross-functional teams to implement quality initiatives for improved customer satisfaction.
- Generate and analyze quality reports, including call quality scores and customer feedback.
- Present findings and actionable insights to management for strategic decision-making.
- Participate in calibration sessions to ensure consistency in quality assessments across teams.
- Assist in refining communication guidelines for better customer interactions.
- Opportunity to work with a dynamic team to improve customer satisfaction.
- Professional development opportunities to enhance skills and knowledge.
- Competitive compensation package.
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Call Evaluation Expert
13 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionThe ideal candidate for this role is a highly motivated and detail-oriented individual who can effectively analyze customer interactions and provide valuable insights to improve service quality.Key Responsibilities:Analyze customer interactions to identify areas for improvement.Develop and implement coaching sessions and training programs to...
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Telephone Evaluation and Compliance Officer
7 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob DescriptionVoxnet Communications is seeking a quality assurance specialist to join their team. The ideal candidate will have a strong understanding of call center operations and the ability to evaluate representative performance.In this role, you will be responsible for monitoring calls to evaluate representative skills and providing feedback to improve...
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Call Center Quality Assurance Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...
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Quality Assurance Call Monitoring Specialist
7 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeJob OverviewVoxnet Communications seeks a quality assurance specialist to join their team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives through call monitoring.The ideal candidate will have a strong understanding of call center operations and the ability to analyze data to identify trends...
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Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe quality assurance specialist at Voxnet Communications is responsible for ensuring that sales and customer service representatives meet high standards of performance. This involves monitoring calls to evaluate representative skills and providing feedback to improve performance.Skills and QualificationsExcellent communication and analytical skillsAbility...
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Call Center Quality Assurance Manager
7 days ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe quality assurance specialist at Voxnet Communications plays a crucial role in evaluating the performance of sales and customer service representatives. This involves monitoring calls to ensure compliance with company and industry standards.Key ResponsibilitiesMonitor and evaluate call center representative performanceEvaluate compliance with company and...
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Quality Assurance Expert Auto Insurance Calls
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAuto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...
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Call Quality Analyst Monitoring
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...
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Quality Assurance Specialist
3 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...
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Insurance Call Center Quality Auditor
2 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...
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Quality Assurance Specialist
13 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a detail-oriented Quality Assurance Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and...
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Sales Representative, QA Manager
3 hours ago
Rawalpindi, Punjab, Pakistan Call Axis Full timeHR Manager @CallAxis | Recruiter | Sales SpecialistWe're Hiring Sales Representative for Real Estate Campaign & QA Manager for MVA CampaignLocation: Call Axis, 6th Road Stone Ove Building, 3rd FloorNight Shift: 7:00 PM to 4:00 AMSalary: Starting from 50k up to 100k + Bonuses & CommissionsCall Axis is looking for dynamic individuals to join our team for the...
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Team Lead
4 weeks ago
Rawalpindi Cantonment, Pakistan Call Zone Full timeTeam Lead / Supervisor / Shift InchargeLeading the team and achieving the targets. Proper management and record of sales. Responsible for training and development of new employees. Designing Salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of...
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Call Center Professional
3 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeJob Description:The Telephone Support Specialist role involves handling incoming customer calls and providing expert assistance to resolve queries and concerns. This is a dynamic and challenging position that requires excellent communication skills, technical knowledge, and problem-solving abilities.About the Position:In this role, you will work as part of a...
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Cold Calling Specialist
3 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeThis role involves working as a Telesales Expert to drive business growth through strategic outbound calling. The successful candidate will be responsible for identifying and converting leads into sales opportunities.Key ResponsibilitiesDeveloping and executing effective cold-calling strategies to achieve sales targets.Building strong relationships with...
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Performance Optimization Specialist
7 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob Title: Performance Optimization SpecialistCompany OverviewWe are a leading translation and localization company, dedicated to providing high-quality services to our clients. Our team is passionate about delivering exceptional results, and we are seeking a skilled Performance Optimization Specialist to join us.Job DescriptionContact Center Analysis:...
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Cold Calling Professional
3 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeSolar Lead GenerationWe are seeking a skilled Solar Lead Generator to join our team. As a Sales Energy Specialist, you will be responsible for generating leads and converting them into sales.You will work closely with our sales team to schedule appointments and close deals. Your success in this role will be measured by your ability to meet sales targets and...
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Talent Acquisition Specialist
24 hours ago
Rawalpindi Cantonment, Pakistan LEMNation Pvt. Ltd. Full timeTalent Acquisition Specialist LEMNation Pvt. Ltd., Pakistan The Talent Acquisition Specialist must source and recruit Talents/Streamers using a variety of outlets, such as job postings and social media, while effectively targeting the right kinds of candidates for the job. Throughout this process, they develop relationships with prospective talent. Talent...
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Sales Outreach Specialist
3 hours ago
Rawalpindi Cantonment, Pakistan beBee Careers Full timeSales Outreach SpecialistWe are looking for a Sales Outreach Specialist to join our team. As a Sales Outreach Specialist, you will be responsible for calling and qualifying prospects, maintaining CRM records, collaborating with sales and marketing teams, and representing the brand in a professional and friendly manner.Key ResponsibilitiesCalls and qualifies...
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Customer Support Specialist
4 weeks ago
Rawalpindi Cantonment, Pakistan Graphixo Design Solutions Full timeCustomer Support Specialist Graphixo Design Solutions, Pakistan We are seeking two Customer Support Specialists.The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and...