Call Evaluation Expert

8 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Description

The ideal candidate for this role is a highly motivated and detail-oriented individual who can effectively analyze customer interactions and provide valuable insights to improve service quality.

Key Responsibilities:
  • Analyze customer interactions to identify areas for improvement.
  • Develop and implement coaching sessions and training programs to enhance employee performance.
  • Collaborate with team leaders to refine call scripts and communication guidelines.
  • Document call evaluations and maintain accurate records of performance metrics.
  • Present findings and actionable insights to management for strategic decision-making.
  • Participate in calibration sessions to ensure consistency in quality assessments across teams.
Requirements and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Proven experience in call quality monitoring, customer service, or a similar role.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Proficiency in call monitoring tools and CRM software.


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