Customer Support Director

5 days ago


Lahore, Punjab, Pakistan Devsinc Full time

Devsinc is a dynamic startup seeking an accomplished Customer Support Director who excels in delivering exceptional customer experiences, thrives in fast-paced environments, and demonstrates expertise in team management.

Key Responsibilities:
  • Lead and manage the customer support team to ensure client satisfaction and drive business growth
  • Develop and refine customer support strategies, processes, and workflows to enhance the customer journey
  • Analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement

Requirements:

  • 7+ years of experience in customer support, with at least 3 years in a managerial role
  • Proven success in a fast-paced, fast-growing startup environment
  • Fluent in English with excellent written and verbal communication skills
  • Strong problem-solving, decision-making, and interpersonal skills
  • Experience using customer support software, CRM tools, and other communication platforms


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