
Call Centre Operations Head
1 week ago
We are seeking a highly experienced and skilled Call Centre Manager to head up our operations in Bahria Town Lahore. The successful candidate will be responsible for managing the daily running of the call centre, including sourcing equipment, effective resource planning, and applying call centre strategies and operations.
Key Responsibilities:- Manage Call Centre Operations: Oversee the day-to-day activities of the call centre, ensuring smooth and efficient operations.
- Team Leadership: Lead and motivate a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.
- Performance Management: Set and meet performance targets for speed, efficiency, sales, and quality, monitoring progress and making adjustments as needed.
- Data Management: Ensure all relevant communications and data are updated and recorded accurately.
- Client Liaison: Advise clients on products and services available, maintaining strong relationships and providing excellent customer service.
- Communication: Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues efficiently.
- Industry Knowledge: Maintain up-to-date knowledge of industry developments and involvement in networks, staying ahead of trends and best practices.
- Quality Assurance: Monitor random calls to improve quality, minimize errors, and track operative performance.
- Staff Recruitment: Coordinate staff recruitment, write job adverts, and liaise with HR staff to ensure a high-quality workforce.
- Training and Development: Review staff performance, identify training needs, and plan training sessions to enhance skills and productivity.
- Reporting: Record statistics, user rates, and performance levels of the centre, preparing reports to inform business decisions.
- Complex Issues: Handle complex customer complaints or enquiries, resolving issues promptly and professionally.
- Scheduling: Organize shift patterns and staff numbers to meet demand effectively.
- Staff Retention: Coach, motivate, and retain staff, promoting a positive work environment and reducing turnover.
- Incentives: Coordinate bonus, reward, and incentive schemes to recognize and reward outstanding performance.
- Forecasting: Forecast and analyze data against budget figures on a weekly and/or monthly basis, identifying areas for improvement.
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Call Centre Manager
2 weeks ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeJob Description:Experienced English-speaking individual required to head up a call center in Bahria Town Lahore.Key ResponsibilitiesManage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations.Undertake needs assessments, performance reviews and...
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Lead Call Centre Operations Manager
2 weeks ago
Lahore, Punjab, Pakistan Confiz Limited Full timeAbout the PositionWe are looking for an experienced sales leader to fill the role of Lead Call Centre Operations Manager. The successful candidate will be responsible for leading our call centre operations team and driving sales growth.Key ResponsibilitiesDesign and implement effective KPIs to measure sales team performance and identify areas for...
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Call Centre Sales Executive
3 weeks ago
Lahore, Punjab, Pakistan Calliber Links Full timeCall Centre Sales Executive Calliber Links, Pakistan Are you looking for an exciting career opportunity that offers flexibility, a competitive salary, and a dynamic work environment? Look no further We are thrilled to invite motivated individuals to join our team as Call Centre Sales Executives.Position: Call Centre Sales ExecutiveWorking Hours: Choose from...
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Manager Call Centre Operations
4 weeks ago
Lahore, Punjab, Pakistan Confiz Limited Full timeManager Call Centre Operations - Outbound Confiz Limited, Pakistan PakWheels.com, Pakistan's leading Internet Portal, is looking for a dynamic and experienced leader to lead the nationwide sales team.Responsibilities Inventory Management:Design key performance indicators of B2C (Used car) inventory team that ensures maximum throughput of Ads, quality of...
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Centre Academic Head
3 weeks ago
Lahore, Punjab, Pakistan Aptech Computer Education Full timeCentre Academic Head Aptech Computer Education, Pakistan Responsibilities include:Handle Faculty MattersPortal HandlingMonthly Test and ReportsLab and Batches SchedulingDeliver ClassesJob SpecificationMicrosoft .NETC# .NET Framework [3.5 / 4.0 / 4.5]Object Oriented ProgrammingADO.NETWinformASP.NETAjax / JqueryJavaJava BasicObject Oriented ProgrammingJava Net...
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Call Center Representative
8 hours ago
Lahore, Punjab, Pakistan Taurus Call Center Full timeResponsibilities:As a Customer Support Representative, you will be responsible for:Making outbound calls to customers to provide customer services and follow up on customer inquiries.Responding to customer calls in a professional and courteous manner.Work Schedule:Our call center operates from 7:30 am to 5 pm during summer and 8:00 am to 5:30 pm during...
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IT Operations Manager
1 day ago
Lahore, Punjab, Pakistan The Corporate Centre Full timeAs an IT Operations Manager at The Corporate Centre, you will be responsible for overseeing the daily operations of our computer network.Job SpecificationsMust have extensive knowledge of computer networks, including Windows XP and Linux based systems, and experience with Squid Servers and Asterisk Servers.Should be able to analyze complex technical issues...
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Team Lead Call Centre Specialist
6 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeJob DescriptionWe are seeking an experienced Call Center Team Lead to join our Lahore team at Next Age Technologies (Pvt) Ltd.The successful candidate will have a proven track record in call center operations and leadership, with a strong focus on delivering exceptional customer service.Key Responsibilities:Develop and implement effective call center...
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Call Center Manager
3 weeks ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeNext Age Technologies (Pvt) Ltd, PakistanNextAge Technologies Pvt. Ltd. Requires the services of an experienced "Call Centre Manager" Male/Female for its Lahore Call Centre;Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintains call distribution system by configuring the telephone to automatically distribute calls uniformly...
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Lahore, Punjab, Pakistan Cosmetic Dermatology and Laser Centre Full timeCustomer Experience Specialist Aesthetic DermatologyAt the Cosmetic Dermatology and Laser Centre, we strive to deliver exceptional customer experiences through our dedicated team of professionals. As a Customer Care Executive, you will be responsible for handling incoming calls, social media interactions, and in-clinic appointments to ensure our clients...
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Academic Head Center
4 days ago
Lahore, Punjab, Pakistan Aptech Computer Education Full timeCentre Academic HeadWe are seeking an experienced and skilled Centre Academic Head to join our team at Aptech Computer Education in Pakistan.Manage faculty affairs effectively, ensuring a productive learning environment.Handle the portal administration, streamlining processes for enhanced efficiency.Oversee monthly tests and reports, fostering academic...
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Retail Operations Head
4 days ago
Lahore, Punjab, Pakistan Highly Keen Full timeRetail Operations Head Highly Keen, Pakistan Highly Keen - The HR Institute is looking for a Head of Retail Operations for one of our clients in the Retail Industry. The job description summary is as follows:Head 25 outlets of menswear throughout the country by developing and achieving sales targets.Resolve manpower issues at retail.Responsible for retail...
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Head of Operational Support
1 week ago
Lahore, Punjab, Pakistan GharPar Company Full timeKey ResponsibilitiesThe Head of Operational Support will play a crucial role in managing booking appointments, client inquiries, and complaints. The successful candidate will also coordinate with various departments to ensure smooth customer delivery and maintain accurate records of discussions or correspondence with customers.In addition, the Head of...
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Call Center Team Lead
3 weeks ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeCall Center Team Lead Next Age Technologies (Pvt) Ltd, Pakistan NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintain call distribution system by configuring the telephone to automatically...
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IT and Operations Head
1 week ago
Lahore, Punjab, Pakistan Idara-E-Taleem-O-Aaghi Full timeJob Description:The IT and Operations Head will be responsible for the management of all IT-related functions, as well as ensuring the smooth operation of our day-to-day activities. This includes overseeing the implementation of new technologies, managing budgets, and supervising a team of IT professionals.Key Responsibilities:Contribute to the development...
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Head Of IT
3 weeks ago
Lahore, Punjab, Pakistan Handyman Repair & Maintenance Pvt Limited Full timeHead Of IT Handyman Repair & Maintenance Pvt Limited, Pakistan We are a startup company and looking for someone to head our IT functions. Interested candidates should forward their applications. The ideal candidate should be someone who can:Prepare strategic and operational plans for the Information Communications Technology (ICT) function to ensure that...
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Centre Director Academic Affairs
4 days ago
Lahore, Punjab, Pakistan Aptech Computer Education Full timeAcademic Leadership OpportunityAptech Computer Education invites applications for a dynamic Centre Academic Head position in Pakistan.Company Overview: We provide comprehensive education solutions.Responsibilities:Faculty matters managementPortal handlingMonthly test and report oversightLab and batch schedulingClass deliveryRequired Skills and...
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Head Office Operations Executive
4 days ago
Lahore, Punjab, Pakistan PepsiCo Full timeHead Office Operations ExecutiveWe are seeking an experienced Head Office Operations Executive to join our team at PepsiCo. In this role, you will be responsible for ensuring the smooth operation of our Head Office and Regional offices.Main Responsibilities:Operations Management: Oversee the daily operations of Head Office and Regional offices.Logistics:...
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Production Operations Head
4 days ago
Lahore, Punjab, Pakistan Highly Keen Full timeJob Title: Production Operations HeadHighly Keen is looking for a seasoned Production Operations Head to lead our supply chain division. The ideal candidate will have experience in developing Standard Operating Procedures for the entire Supply Chain Process.This is an excellent opportunity for someone who wants to direct the activities of all functions...
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Head of Financial Operations
7 days ago
Lahore, Punjab, Pakistan Highly Keen Full timeHead Finance And AccountsWe are seeking an experienced Head of Financial Operations to oversee our financial management, accounting, and reporting processes. The ideal candidate must have relevant experience in the engineering sector.Candidates from Bolan Castings, Hudaibiya Engineerings, KSB Pumps, Mannan Shahid, Ravi Autos, and Steel Castings will be...