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Food Service Operations Manager

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

The role of the Assistant Manager in the Nutrition and Food Services Department is to oversee the delivery of high-quality products and services to students, faculty, staff, patients, and their attendants. The team comprises experienced clinical nutritionists, dietitians, and foodservice professionals working across various sections: clinical nutrition, patient meal services, cafeteria & catering services, food production, food safety management, and cost control.

We serve approximately 13,000-15,000 meals daily, adhering to the highest standards of food safety, hygiene, infection control, and sanitation.

Key Responsibilities:
  • Clinical and Operational Compliance: Ensure adherence to ISO 22000:2018 systems and processes for cafeteria and function catering services. Maintain policies and codes for hygiene, food safety, infection control, and sanitation, participate in audits, and monitor performance standards.
  • Staff Hygiene and Training: Monitor staff hygiene, counsel on violations, and ensure on-job training for service and catering staff to maintain high standards.
  • Customer Service and Feedback: Investigate customer complaints, monitor productivity, conduct satisfaction surveys, and collaborate with other departments to improve catering services. Ensure professional communication and collaboration.
  • Menu Planning and Budget Control: Plan menus, monitor product quality, provide efficient service, ensure food safety, hygiene, and sanitation standards, communicate catering information to stakeholders, arrange special events, and develop balanced staff and supervisory duty schedules.
  • Procurement and Catering Management: Negotiate with caterers, ensure food quality and presentation, and control budget while providing quality catering services.
Requirements:
  • Education: Masters in any discipline preferably MBA or Graduate in any discipline.
  • Work Experience: 4-6 years related work experience at Management Level in case of Master Degree or 6-7 years related work experience at Management Level in case of Bachelor Degree with Certificate in Food & Beverage.
  • Certifications and Skills: Knowledge of ISO 22000:2018 Food safety management system, proficiency in Microsoft Office applications, good interpersonal skills, and well-developed written and verbal skills.
  • Leadership and Organizational Skills: Strong leadership and motivating skills, ability to build strong relationships with customers and staff, organize workload, delegate tasks, meet demand/deadline & targets, train service/catering staff, manage time effectively, and have strong organizational skills.
  • Catering Knowledge: In-depth knowledge in practical and theoretical catering, able to attend events outside working hours.
To Apply:

Please submit your detailed CV by mentioning the position you are applying for.