Support Associate

2 days ago


Lahore, Punjab, Pakistan Edge Full time
About the Job

We are looking for a highly skilled IT Support Associate to join our team at Edge. In this role, you will provide technical assistance to users, configure laptops according to company standards, manage equipment returns, and utilize ticketing software to log and track requests.

The successful candidate will have a bachelor's degree in Computer Science or a related field, along with proven experience in providing technical support and troubleshooting in an IT environment. Excellent communication and interpersonal skills are essential for this role.

Job Requirements
  • Configure laptops according to company standards and user requirements.
  • Install and customize operating systems, software applications, and security settings on laptops.
  • Set up user profiles, preferences, and permissions to ensure a personalized computing experience for employees.
  • Manage the returns process for IT equipment, including laptops, peripherals, and accessories.


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