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Customer Support Associate

2 weeks ago

Lahore, Punjab, Pakistan Moriox Shoes Full time

We're seeking a talented Customer Support Associate to join our customer service team at Moriox Shoes. As a key member of our team, you'll be responsible for providing exceptional support to our valued customers, ensuring seamless and efficient resolution of their issues.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to navigate complex customer issues and provide effective solutions.

Your primary responsibilities will include responding to customer inquiries, addressing complaints, and collaborating with internal teams to resolve customer issues efficiently.

  1. Primary Responsibilities
  2. Respond promptly to customer inquiries via phone, email, and social media platforms.
  3. Address customer complaints effectively, providing appropriate solutions and alternatives.
  4. Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  5. Collaborate with internal teams to resolve customer issues efficiently.

Essential Qualifications

  • Excellent verbal and written communication skills in English and Urdu.
  • Strong problem-solving and conflict-resolution skills.
  • Proficient in using MS Office and CRM tools.
  • Ability to multitask and work under pressure in a fast-paced environment.