Product Support Associate

2 days ago


Lahore, Punjab, Pakistan Thingtrax Ltd Full time

Job Title: Customer Support Specialist

Job Type: Full-time

Location: Remote

About Us: Thingtrax Ltd is a leading provider of innovative solutions.

Job Description:

We're seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be responsible for providing exceptional technical support to our customers, resolving technical queries, and troubleshooting hardware and software issues.

Key Responsibilities:

  1. Technical Support:

    • Provide technical assistance to customers across various communication channels, ensuring prompt and effective resolution of technical queries.

    • Foster customer satisfaction by ensuring that all technical queries are resolved in a timely and professional manner.

  2. Product Knowledge:

    • Develop comprehensive knowledge of our product suite to offer informed guidance to customers and stay up-to-date on new features and functions.

    • Contribute to the development of user-friendly guides and training initiatives to help customers optimize their use of our products.

  3. Collaboration and Escalation:

    • Collaborate with internal teams to escalate critical or unresolved issues and ensure follow-through until resolution.

    • Develop strong relationships with internal teams to ensure seamless communication and collaboration.



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