Customer Experience Manager

4 days ago

Karachi, Sindh, Pakistan beBeeManager Full time 800,000 - 1,500,000

Job Overview

An Assistant Manager in our team will play a vital role in delivering exceptional customer experiences and satisfaction.

Key Responsibilities:
  1. Customer Query Resolution: Resolve customer queries in a timely and professional manner.
  2. Spare Parts Coordination: Coordinate the arrangement of spare parts and tools for service centers.
  3. Product Sale Verification: Verify and approve product sale return notes to maintain accuracy and efficiency.
  4. CSD Incentives: Prepare incentives for Customer Service Delivery staff and verify SVC staff incentives to promote a positive work environment.
  5. Software Training: Provide software training to new staff members to enhance their skills and knowledge.
  6. Weekly Meetings: Conduct weekly meetings with CSD to evaluate pending complaints and implement solutions.
  7. Budget Management: Develop and manage monthly budgets for service centers, aiming to reduce costs while maintaining quality services.
  8. Addition Duties: Take on additional duties and tasks as needed, demonstrating flexibility and adaptability.
Requirements
  • Effective Communication: Excellent communication skills to effectively inform, help, and advise customers.
  • Listening Skills: Strong listening skills to understand customer needs and preferences.
  • Problem Solving: Problem-solving skills to resolve complex issues and improve customer satisfaction.
  • Interpersonal Skills: Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.
  • Leadership Skills: Motivational skills to supervise and lead a team of customer service assistants.
  • Creative Thinking: Creative thinking to develop innovative ideas and improve customer service standards.
  • Time Management: Ability to work well under pressure and meet deadlines.
  • Organizational Skills: Organisational and planning skills to develop customer services policies.
  • Presentation Skills: Good personal presentation, especially when working with customers face-to-face.
  • Self-Improvement: A commitment to ongoing self-improvement and development of customer service skills.

Location: Karachi, Pakistan

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