Response Center Expert

5 days ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

About Prime System Solutions

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We strive to deliver top-notch customer support to our clients, addressing their needs promptly and effectively.

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Job Requirements

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To succeed in this role, you'll need:

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Main Responsibilities

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  1. Act as the primary point of contact for incoming customer issues, resolving them in a timely and efficient manner.
  2. Maintain open and transparent communication with clients, keeping them informed throughout the ticket lifecycle.
  3. Continuously improve client documentation and knowledge base.
  4. Ensure accurate selection of agreements, Type/Subtype/item, and statuses for all tickets.
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Key Qualifications

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  1. Possess relevant Microsoft Certification or demonstrate a solid understanding of Networking Fundamentals (Network+, CCNA).
  2. Exhibit excellent Customer Service and Communication skills.
  3. Showcase proficiency in troubleshooting and supporting client issues, both simple and complex.
  4. Support low-level desktop support, including applications and performance, as well as low-level cloud services (O365 SharePoint, Gmail/Google Apps).
  5. Perform basic Network Troubleshooting and address Basic DNS and DHCP issues.
  6. Hold a Graduate or Master's degree in Computer Science or Information Technology and bring 2-3 years of relevant experience.
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Benefits of Working with Us

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At Prime System Solutions, we prioritize employee growth, development, and satisfaction. We believe in fostering a collaborative environment where our team members can thrive and make meaningful contributions.


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