Call Center Conversion Expert

5 days ago


Lahore, Punjab, Pakistan Excellence Solutions Inc. Full time
Call Center Conversion Expert: Drive Sales Growth and Success

Excellence Solutions Inc. seeks a skilled Call Center Conversion Expert to join its dynamic sales team. In this role, you will play a critical part in driving revenue growth by successfully closing sales over the phone.

You will be responsible for handling outbound sales calls, engaging with potential customers, and persuading them to make a purchase or commit to a specific product or service.

Your role is essential in converting leads into loyal customers and contributing to the overall success of the sales team and the company.

Key Responsibilities:
  • Initiate outgoing calls to prospective customers from provided leads lists or databases.
  • Present products or services to potential customers, highlighting their features, benefits, and value proposition.
  • Address any concerns or objections raised by potential customers and provide persuasive responses to close the sale.
  • Establish and maintain a positive and professional relationship with customers, creating a sense of trust and credibility.
  • Utilize various closing techniques and sales strategies to secure sales and achieve individual and team targets.
  • Consistently meet or exceed daily, weekly, and monthly sales quotas set by the sales management.
  • Conduct follow-up calls to customers who showed interest but didn't make an immediate purchase, nurturing leads and potential sales.
  • Record detailed and accurate information about customer interactions, sales progress, and outcomes in the company's CRM system.
  • Stay well-informed about the company's products or services, their specifications, pricing, and any promotional offers.
  • Coordinate with the sales team, lead generation team, and other departments to optimize the sales process and enhance customer satisfaction.
Requirements

To succeed as a Call Center Conversion Expert, you should have:

  1. Prior experience in outbound sales or telesales, preferably in a call center or similar environment.
  2. Excellent verbal communication skills to deliver persuasive sales pitches and handle objections effectively.
  3. Demonstrated ability to influence and negotiate with potential customers to close sales successfully.
  4. A strong determination to achieve and exceed sales targets, with a results-driven mindset.
  5. The ability to handle rejection and persistently pursue sales opportunities with a positive attitude.
  6. Comfort using call center software, CRM systems, and other sales-related tools.
  7. The ability to grasp product details and convey them convincingly to customers.
  8. Excellent organizational skills to manage time efficiently and handle multiple leads simultaneously.
  9. A willingness to collaborate with team members and contribute to a cooperative work environment.
  10. An enthusiastic and energetic personality, projecting passion for sales and customer satisfaction.

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