Cloud Contact Center Expert

As a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...

Job SummaryWe are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for supporting global telephony and contact center operations across IBEX centers.Key AccountabilitiesAct as POC for all contact center solution requests.Administer, troubleshoot, and resolve day-to-day operational issues.Work closely with...

About UsExpertFlow LLC is a leading provider of Cloud Contact Center Software solutions. As a key player in the industry, we strive for innovation and excellence in all aspects of our business. Our team consists of experienced professionals who share a passion for delivering exceptional results.We are currently looking for a talented QA Automation Engineer...

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking a Contact Center Engineer to join our team and contribute to our mission of empowering clients with customer engagement & insight solutions.Key responsibilities include performing telephony, contact center, and other solution administration...

Role Descriptionibex. is seeking a skilled professional to join our team as a Contact Center Infrastructure Administrator. As a key member of our global operations team, you will be responsible for supporting telephony and contact center operations across various contact centers. Your duties will include acting as the primary point of contact for all contact...

Job DescriptionWe are seeking a highly skilled Genesys Cloud Engineer to join our team and support our global telephony and contact center operations.The ideal candidate will have a strong background in customer experience and a proven track record of troubleshooting complex technical issues.Key ResponsibilitiesAct as the primary point of contact for daily...

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...

Job SummaryAbacus Outsourcing seeks a seasoned Team Lead to drive business results and promote employee growth in our Contact Center.Key Duties:Team Leadership:Lead and manage a team of customer service representatives to achieve operational excellence.Performance Analysis:Monitor and analyze team performance, identifying areas for improvement and...

Key Responsibilities:The ideal candidate will have excellent communication and problem-solving skills, enabling them to handle escalations during calls and enhance the customer experience.As a key member of our contact center operations, you will be responsible for maintaining qualitative and quantitative targets by adhering to established protocols.Ensure...

Job OverviewIbex is a leading provider of customer experience (CX) solutions for startups, scale-ups, and blue-chips. Our mission is to deliver powerful customer engagement & insight solutions that protect client investment, mitigate financial & operational risk, and accelerate return on investment (ROI).The Genesys Cloud Engineer plays a critical role in...

As a Genesys Cloud Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across multiple contact centers.Administration, troubleshooting, and working on day-to-day operational issues are key responsibilities of this role.

Job OverviewThe Associate Telecom Engineer role involves supporting Central Genesys cloud/telephony operations across contact centers. As a key member of the Genesys Cloud team, this engineer will serve as the primary point of contact for all telephony inquiries or issues.

Technical RequirementsThe ideal candidate will have experience working with Genesys Cloud and its integrated platforms. Strong troubleshooting and problem-solving skills are essential for this role.ResponsibilitiesAct as POC for daily Genesys cloud issues and concerns.Support Genesys Operations as Tier-2 and Tier-3.Troubleshoot day-to-day operational issues...

Overviewibex. is a leading provider of customer engagement and insight solutions to startups, scale-ups, and blue-chip organizations worldwide. We empower businesses to protect their investments, mitigate risks, and accelerate returns on investment.As a Cloud Telephony Engineer, you will play a vital role in supporting global telephony and contact center...

At ibex, we empower startups, scale-ups, and blue-chips with customer engagement & insight solutions to protect client investment, mitigate risk, and accelerate ROI.We are seeking a highly skilled Technical Solutions Expert to support global telephony & contact center operations across our contact centers. The successful candidate will act as the point of...

About UsWe are a forward-thinking company dedicated to delivering exceptional customer experiences through innovative CX solutions.The Genesys Cloud Engineer will play a key role in supporting our global telephony and contact center operations, ensuring seamless delivery of our solutions to clients worldwide.ResponsibilitiesAct as the primary point of...

Call Center Agent PositionAt Taurus Call Center, we are seeking a highly motivated Call Center Agent to join our team. In this role, you will make outbound calls to provide exceptional customer service and address customer inquiries.Key Responsibilities:Providing expert-level customer support through proactive and reactive communication strategies.Ensuring...

Job OverviewAn Associate Telecom Engineer at ibex plays a key role in supporting Central Genesys cloud/telephony operations across contact centers. This position is client-facing and responsible for providing support on a daily basis.

Customer Engagement Solutions ExpertAt ibex., we are committed to delivering exceptional customer engagement and insight solutions to our clients. As a Customer Engagement Solutions Expert, you will play a crucial role in supporting global telephony and contact center operations across various contact centers. Your responsibilities will include acting as the...

Technical RequirementsPossess certification or training in Genesys cloud, with knowledge of telecommunication principles, including VoIP, SIP, and Contact Centers as a Service model.Hold additional courses in Telephony/VoIP and have an engineering graduate degree or BS in IT or Telecom.Utilize strong problem-solving skills to diagnose and resolve technical...