Digital Customer Champion

6 days ago


Islamabad, Islamabad, Pakistan Cloudelligent Full time
About the Opportunity

We are looking for a Cloud Excellence Manager to join our team at Cloudelligent. As a key member of our client-facing team, you will be responsible for driving customer satisfaction and growth by developing and maintaining strong relationships with our clients.

Our ideal candidate will have a strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.

You will serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives, and collaborate with internal teams to onboard new clients and develop tailored customer success plans.

Key Responsibilities
  • Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
  • Collaborate with the sales and technical teams to onboard new clients, ensuring a seamless transition and alignment of expectations.
  • Act as a trusted advisor to clients, providing guidance and support to optimize their use of Cloudelligent services.
  • Conduct regular check-ins, monthly or quarterly business reviews, and health assessments to assess satisfaction levels and identify opportunities for growth or improvement.


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