Digital Customer Retention Specialist

2 weeks ago


Islamabad, Islamabad, Pakistan Ufone 4G Full time
About the Role

This is an exciting opportunity for a Digital Customer Retention Specialist to make a significant impact at PTCL Group. The ideal candidate will have a strong background in marketing and customer experience.

The role involves designing and executing data-driven customer retention and upsell strategies to enhance customer loyalty and value. The successful candidate will analyze customer behavior, identify high-risk segments, and develop intervention strategies to mitigate churn.

  • Utilize customer data to generate insights and assess campaign impact.
  • Develop and execute retention, upsell, and cross-sell initiatives tailored to different customer segments.
  • Collaborate with product, marketing, and analytics teams to optimize customer experiences.


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