Customer Satisfaction Strategist

6 days ago

Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time
About the Role

We are seeking a skilled Customer Success Manager to lead our customer satisfaction, retention, and growth efforts. This is a revenue-driven role with monthly targets and performance-based incentives.

  • Lead new customer onboarding, ensuring a smooth transition and strong early adoption.
  • Follow a structured onboarding playbook and collaborate with teammates on any issues or cancellations.
  • Build strong, trust-based relationships with your customer base by understanding their goals, challenges, and use cases.
  • Act as a coach and advisor, not just a point of contact.
Key Responsibilities

This includes:

  • Managing a portfolio of accounts—driving engagement, product usage, and satisfaction.
  • Identifying upsell and cross-sell opportunities and collaborating with sales when appropriate.
  • Monitoring customer health metrics and flagging potential churn risks early.
  • Owning the renewal process and maintaining a high retention rate.
Account Growth & Retention

We're looking for someone who can deliver consistent, proactive touchpoints via calls, demos, and check-ins while communicating the real-world value of our products, especially around lead generation and pipeline management for real estate professionals.

  • Work closely with product, support, and sales to deliver a seamless customer experience.
  • Provide internal feedback based on customer insights to influence product improvements.
Requirements

To be successful in this role, you'll need:

  • 3+ years of experience in Customer Success, Account Management, or a similar role.
  • A proven ability to manage a high volume of accounts with varying needs.
  • A strong understanding of customer success strategies, SaaS metrics, and retention drivers.
  • Excellent communication skills, building rapport quickly and handling tough conversations gracefully.
  • An organized approach, prioritizing tasks effectively in a fast-paced environment.
  • Comfortable using tools like Salesforce, NetSuite, or Team Support.
  • Ability to analyze usage data and draw actionable conclusions.
  • A self-starter mindset with a customer-first attitude and team-player spirit.
Benefits

You'll enjoy:

  • Performance-based incentives
  • A collaborative, mission-driven team
  • The opportunity to make a real impact on the customer experience

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