Customer Retention Strategist

7 days ago

Lahore, Punjab, Pakistan beBeeRetention Full time

We are seeking a proactive and customer-focused professional to help improve customer satisfaction, reduce churn, and enhance overall user experience.

Key Responsibilities:
  • Engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.
  • Initiate conversations with customers who have left the website or abandoned their shopping cart to understand the underlying reasons.
  • Respond to inquiries and complaints, ensuring timely and effective resolutions.
  • Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
  • Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
Required Skills and Qualifications:
  • Candidate must have a customer-centric mindset with problem-solving abilities.
  • Strong organizational skills to manage customer feedback and retention strategies.
  • Ability to work cross-functionally and collaborate with teams to resolve customer issues.
  • Data-driven decision-making.
Benefits:
  • A market-competitive base salary with performance-based incentives.
  • Fuel Allowance.
  • Opportunities for career growth, mentorship, and attending industry conferences or workshops.
Equal Employment Opportunities:

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics.

  • Customer Retention SpecialistFULL TIME

    1 week ago

    Lahore, Punjab, Pakistan SolutionInn Full time

    Join to apply for the Customer Retention SpecialistFULL TIME role at SolutionInnContinue with Google Continue with GoogleJoin to apply for the Customer Retention SpecialistFULL TIME role at SolutionInnGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with...

  • Leading Customer Retention Specialist

    2 hours ago

    Lahore, Punjab, Pakistan beBeeRetention Full time

    Customer Retention ExpertWe are seeking a skilled Customer Retention Expert to enhance customer satisfaction, reduce churn, and optimize business growth.Engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.Conduct surveys, interviews, or...

  • Customer Retention SpecialistFULL TIME

    3 weeks ago

    Lahore, Punjab, Pakistan SolutionInn Full time

    We are seeking a proactive and customer-focused Customer Retention Specialist to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain...

  • Customer Experience Strategist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerExperience Full time

    Job TitleWe are seeking an experienced Customer Experience Strategist to oversee and assist in the entire customer journey, ensuring satisfaction and fostering strong client relationships.About the RoleThis role requires managing customer queries, scheduling regular meetings, providing personalized support, and actively working towards customer retention.Key...

  • Customer Satisfaction Strategist

    6 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time

    About the RoleWe are seeking a skilled Customer Success Manager to lead our customer satisfaction, retention, and growth efforts. This is a revenue-driven role with monthly targets and performance-based incentives.Lead new customer onboarding, ensuring a smooth transition and strong early adoption.Follow a structured onboarding playbook and collaborate with...

  • Customer Success Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Selecta Sol Full time

    Company DescriptionSelecta Sol is a digital marketing and software development company based in Lahore. We specialize in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing. Contact us to get started on your next projectRole DescriptionThis is a full-time on-site role for a Customer Success Executive at Selecta Sol...

  • Chief Customer Advocate

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time

    Customer Success Manager Job DescriptionThe Customer Success Manager will take ownership of customer satisfaction, retention, and growth. You'll be the go-to expert for new and existing customers—guiding them through onboarding, adoption, and continued success with our products.Customer Onboarding & Relationship Management:Lead new customer onboarding,...

  • Customer Success Executive

    3 weeks ago

    Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time

    My Tutor Source (MTS) is a formidable international teaching platform, providing online educational services in various regions such as the Middle East, the UK, and the US. MTS offers highly qualified and experienced tutors for personalized online tutoring sessions. The platform ensures that tutoring sessions are beneficial and engaging for students by...

  • Senior Account Strategist

    2 hours ago

    Lahore, Punjab, Pakistan beBeeAccountStrategist Full time

    Job Title: Senior Account Strategist About the Role:We are seeking a Senior Account Strategist to lead and manage a portfolio of accounts across multiple cities. The successful candidate will be responsible for driving commercial and operational growth, while ensuring achievement of key performance indicators. Main Responsibilities:Lead and develop new...

  • Customer Service Ambassador

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    We are seeking a proactive and results-driven customer service professional to fill this critical role. This position is focused on outbound communication, building customer relationships, and achieving targets related to customer engagement, retention, and sales.Key Responsibilities:Make outbound calls to existing and potential customers to provide support,...