Customer Satisfaction Lead

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

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As an Operational Excellence Specialist, you will play a pivotal role in delivering exceptional service quality, optimizing operational efficiency, and driving business growth. Your primary responsibilities will include:

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  • Ensuring high-quality services that meet customer expectations.">
  • Monitoring and controlling operational expenditure, identifying opportunities for cost savings.">
  • Collaborating with Visit Authorized Service Centers to enhance service quality and customer satisfaction.">
  • Providing timely updates on critical issues to management and stakeholders.">
  • Maintaining an efficient spare parts inventory system, ensuring adequate stock levels to meet customer demand.">
  • Procuring spare parts from reputable suppliers, optimizing logistics and supply chains.">
  • Embedding and sustaining ISO9000 Quality Management System standards, promoting a culture of excellence and continuous improvement.">
  • Developing and delivering training programs for service staff, equipping them with necessary skills and knowledge.">
  • Analyzing sales data, recommending strategic adjustments to optimize revenue growth and customer satisfaction.">
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About Us

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We are a renowned manufacturer of electrical goods, dedicated to delivering high-quality products and exceptional customer service. Founded in 1956, our company has built a reputation for excellence and innovation.



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