
Customer Satisfaction Lead
4 days ago
Job Summary
">As an Operational Excellence Specialist, you will play a pivotal role in delivering exceptional service quality, optimizing operational efficiency, and driving business growth. Your primary responsibilities will include:
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- Ensuring high-quality services that meet customer expectations.">
- Monitoring and controlling operational expenditure, identifying opportunities for cost savings.">
- Collaborating with Visit Authorized Service Centers to enhance service quality and customer satisfaction.">
- Providing timely updates on critical issues to management and stakeholders.">
- Maintaining an efficient spare parts inventory system, ensuring adequate stock levels to meet customer demand.">
- Procuring spare parts from reputable suppliers, optimizing logistics and supply chains.">
- Embedding and sustaining ISO9000 Quality Management System standards, promoting a culture of excellence and continuous improvement.">
- Developing and delivering training programs for service staff, equipping them with necessary skills and knowledge.">
- Analyzing sales data, recommending strategic adjustments to optimize revenue growth and customer satisfaction.">
About Us
">We are a renowned manufacturer of electrical goods, dedicated to delivering high-quality products and exceptional customer service. Founded in 1956, our company has built a reputation for excellence and innovation.
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