
Customer Service Team Lead
6 days ago
The role of a Customer Service Team Lead involves overseeing a team of customer service representatives in an outbound call center setting. The primary responsibility is to manage and coordinate the daily operations, ensuring that all tasks are completed efficiently and effectively.
The ideal candidate will possess strong leadership skills, with the ability to motivate and guide their team towards achieving common goals. They should also have excellent communication and problem-solving skills, with the capacity to analyze data and make informed decisions.
Key Responsibilities- Forecast call volumes and adjust staffing levels accordingly.
- Maintain a fair distribution system among customer service representatives.
- Analyze data to minimize hold times for customers.
- Monitor productivity and generate reports for customer service representatives.
- Bachelor's degree in Business Administration or related field.
- At least one year of experience as a Team Lead in a reputable outbound call center.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment.
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Customer Service Team Lead
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Team Lead Position in Customer Service
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