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Customer Support Representative
2 weeks ago
This role involves acting as a liaison between our customer and the respective client. The goal is to provide assistance to the customers with their questions, issues, new orders, service delivery requirements, and any other query.
Key Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Collaborate and build relationships with customers to strengthen service competitiveness.
- Communicate timely back to customers, track, and resolve any issues regarding the service.
- Contribute to customer development roles.
- Ensure a positive customer experience ultimately leading to good quality assurance scores.
Job Requirements:
- O Levels or above.
- Age limit: 18-45 years.
- Excellent command over English language.
- Proficiency with Microsoft Office, particularly Excel.
- Flexibility and adaptability.
- Customer-centric attitude.
- Emotional intelligence and critical thinking skills.
Benefits:
- Location: Karachi, Lahore, Islamabad.
- Working Hours: 9 hours per day.
- Job Shift: Rotational shift.
