
Customer Due Diligence Expert
1 week ago
We are looking for a skilled Specialist, Client Delivery to provide quality support and advice to Relationship Managers (RMs) within all lending units located in Pakistan on all documentation related matters. This includes:
- Providing expert guidance and support to RMs on documentation matters.
- Delivering exceptional service and advice to corporate clients in all interactions.
- Performing end-to-end orchestration across all processes and services managed by Integrated Middle Office.
- Engaging clients throughout the process, maintaining open communication and ensuring their needs are met.
- Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service and achieve timely results.
- Providing insight and suggestions to improve processes, identifying opportunities to streamline and automate.
- Undertaking ad-hoc duties as delegated by Line Manager and Country Head of Integrated Middle Office.
- Creating Customer Due Diligence for New Clients & Review of Customer Due Diligence for Existing Clients and performing regulatory onboarding activities.
- Driving GIC and network onboarding processes.
- Conducting checks on Customer Due Diligence as applicable.
- Responding and clearing queries from Checkers / Other Specialists / Business CRM in a timely manner.
- Working in partnership with all relevant stakeholders effectively within the end-to-end Customer Due Diligence process.
- Ensuring strong due diligence on document safekeeping and data confidentiality.
- Ensuring correctness of documentation prior to any dispensation from the Bank.
In return, we offer a comprehensive benefits package that supports your mental, physical, financial, and social wellbeing, including time-off, flexible working options, proactive wellbeing support, development courses, global Employee Assistance Programme, sick leave, mental health first-aiders, and self-help toolkits.
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